Refund policy

Refund and Return Policy

We offer a 30-day return policy for damaged, defective, or misprinted items, meaning you have 30 days after receiving your item to request a replacement or refund.

Because our products are individually printed to order through our print partner, we do not accept returns or offer refunds for buyer’s remorse or ordering the wrong size/colour. Please double-check sizing charts and order details before completing your purchase.

Damages, Misprints, and Order Defects

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

If your product arrives damaged or with a print defect:

  1. Contact us within 30 days of delivery at inga@humancreativity.co.

  2. Include your order number and clear photographic proof showing the issue or damage.

If approved, we will arrange for a free replacement to be printed and shipped to you, or issue a full refund to your original payment method. In most cases of defect or damage, you will not need to ship the physical item back to us.

Non-Returnable Items & Exceptions

Because all items are custom-made to order upon purchase:

  • We cannot accept returns or offer exchanges for wrong sizes, colour preferences, or change of mind.

  • We cannot accept returns on sale items or gift cards.

Package Lost in Transit

For packages lost in transit, submit all claims within 30 days after the estimated delivery date. Please contact us at inga@humancreativity.co to verify the shipping address and initiate a claim.

Wrong Address & Unclaimed Packages

  • Invalid Address: If you provide an address the courier considers insufficient, the shipment will be returned to our print facility. You will be responsible for reshipment costs once you confirm an updated address.

  • Unclaimed Deliveries: Shipments that go unclaimed are returned to our fulfilment facility. We may donate unclaimed items to charity if they are not claimed within 30 days.

European Union Consumer Information

Because our products are custom-manufactured and printed to order upon purchase, they fall under the exemption for goods made to the consumer’s specifications or clearly personalised under EU law. However, all statutory consumer guarantees for defective, damaged, or incorrectly supplied goods still apply in full.

Refunds

If we approve a refund for a defective or damaged order, we’ll automatically refund you to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at inga@humancreativity.co.